Your customer support ticketing system gets a request from a customer who wants to pay back a double credit on a transaction—how confidently can it decide to send this to the finance team?
You’re also seeing a ticket from a few users on a certain browser who can’t download this year’s financial statements. Given tax season, how sure is your system that this is urgent and needs quick action?
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Because LLMs are autoregressive and uncalibrated, they aren’t the best fit here—and they can cost more and 7- 8 seconds latency. Models like Jev or Kev are probabilistic, which helps make confident decisions with low latency of 70 - 500 milliseconds.
System One (Jev/Kev) as your judgement system, and System Two (LLM) steps in if you need to draft a reply for customers based on their tickets.
Would you like to try System One with a hands-on FinTech Triage Engine project like the one in the below diagram?